Articles
Warranty
Warranty
WARRANTY CLAIM POLICY
At Kaihui we pride ourselves on the highest quality construction and fit. The following warranties apply per product category, under normal recreational use and proper care, on material and workmanship from the original purchase date.
PRODUCT WARRANTIES PER PRODUCT CATEGORY
Wetsuits:
• 1 YEAR on all seams
• 1 YEAR on neoprene
*Subject to proper usage and care of the products*
*Knee Pads are not covered by warranty*
Apparel:
• 3 MONTHS
*Subject to proper usage and care of the products*
KAIHUI IS THE ONLY PARTY AUTHORIZED TO DETERMINE WARRANTY ELIGIBILITY.
THE FOLLOWING CIRCUMSTANCES WILL NOT BE COVERED UNDER WARRANTY:
• Self repair or alterations to products
• Warranty request without proof of purchase
• Wetsuits over 3 years from date of purchase
• Apparel over 3 months from date of purchase.
WARRANTY CLAIM PROCEDURE
To return a product under warranty, please follow the 5 easy steps below:
1. Complete the online claim form, making sure all required fields regarding your product are carefully and accurately completed.
2. Once your correct product information is confirmed, click the Submit Form button below. Print one copy to include in the box with your Kaihui product. It is also recommended that you make a clear copy of your dated proof of purchase (receipt) and include that copy in the box with your Kaihui product. If your are submitting claims for multiple Kaihui products, you will need to fill out a claim form for each product.
3. Fold your wetsuit so that the textured skin rubber on chest and back lays flat and is not creased. If a wetsuit is returned to Kaihui with creases in the textured skin, the material warranty will be voided. Always fold your wetsuit so that the front of the suit is facing up. All items must be CLEAN & DRY (inside and out), and ready to be worked on before sending to Kaihui.
4. Pack product in suitable packaging to ensure it is not damaged during shipping. Please write your claim # or #s on the outside of the box. Ship the package using a traceable source. Kaihui is not responsible for products lost or damaged in shipping.
You will receive a confirmation email immediately after filling out and submitting the below form. We will contact you when we have received your product to let you know the status of your warranty claim.
Customer Name
Ship to Address
City
State
Zip
Work Phone
Home/Mobile
Email Address
Confirm Email Address
Product
Product Colour
Date of Purchase
Description of Problem
Terms and Conditions
Terms and Conditions
Risk of Loss
All products purchased from the Website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Kaihui. Title to products purchased on the Website, as well as the risk of loss for such products, passes to you when Kaihui delivers these items to the carrier.
Product Information
Kaihui attempts to be accurate in describing its products. We do not warrant that product descriptions or other content of the Website are complete, reliable, current, or error-free. Most Kaihui products displayed on the Website are available in select retail stores in the Australia and select foreign markets while supplies last. In some cases, merchandise displayed for sale at the Website may not be available in retail stores. Unless otherwise stated, the prices displayed at the Website are quoted in AUD (Australian Dollars).
Colours
We have made every effort to display as accurately as possible the colours of our products that appear at the Website. As the actual colours you see depend on your computer monitor, however, we cannot guarantee that your monitor's display of any colour will be accurate.
DISCLAIMER OF WARRANTIES AND LIMITATIONS ON LIABILITY
THE SITE IS PROVIDED BY QUIKSILVER ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KAIHUI MAKES NO REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, THIRD-PARTY CONTENT, MATERIALS, PRODUCTS, SERVICES OR LINKED SERVICES PROVIDED ON OR THROUGH THE SITE, INCLUDING WITHOUT LIMITATION, THAT THE INFORMATION PROVIDED THROUGH THE SITE WILL BE FREE FROM ERROR, OMISSION, INTERRUPTION, DEFECT, OR DELAY IN OPERATION, OR FROM TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS; THAT THE SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT DEFECTS OR ERRORS IN THE SERVICE WILL BE CORRECTED; OR THAT THE CONTENT ON THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY INFORMATION ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE, AND WE DISCLAIM ALL RESPONSIBILITY FOR THESE CHANGES. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KAIHUI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT WILL KAIHUI, OR ANY PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITE, BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTIAL, EXEMPLARY, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES OR ANY DAMAGES OF ANY TYPE OR NATURE ARISING OUT OF YOUR ACCESS, USE, MISUSE, OR INABILITY TO USE THE SITE OR ANY LINKED SITES OR SERVICES; IN THE EVENT A THIRD PARTY INTERCEPTS OR DECRYPTS ANY TRANSMISSION OF INFORMATION THAT YOU PROVIDE TO KAIHUI THROUGH THE SITE; OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CERTAIN STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DICLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.
Miscellaneous Legal Provisions
We may discontinue the Website at any time and for any reason, without notice. We may change the contents, operation, or any and all other features of the Website at any time for any reason, without notice. We may discontinue or restrict your use of the Website at any time for any reason, without notice.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Kaihui as a result of this Agreement or your use of the Website. Nothing contained in this Agreement is in derogation of Kaihui's right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the Website or information provided to or gathered by Kaihui with respect to such use. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
The failure of Kaihui to enforce any provisions of this Agreement or respond to a breach by you or other parties shall not in any way waive its right to enforce subsequently any terms or conditions of this Agreement or to act with respect to similar breaches.
If any provision in this Agreement is invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect, and the invalid unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.
This Agreement is the entire and final Agreement regarding our Website and its content, and supersedes any prior or contemporaneous communications between Kaihui and you regarding our Website and its contents.
All rights not expressly granted herein are hereby reserved to Kaihui.
Privacy Policy
PRIVACY POLICY
Our Commitment to Your Privacy
Kaihui respects your privacy. We are particularly sensitive to privacy issues on the Internet and therefore we provide this Privacy Policy so you know about our online information practices and understand how we treat the information we receive about you from the Internet.
The Information We Collect
In general, you can browse our Web site without telling us who you are or revealing any personal information about yourself. We are, however, able to determine your IP address. We use your IP address to help diagnose problems with our server, to administer our Web site, to measure the use of our Web site and to improve the content of our Web site. In short we use your IP to gather aggregate demographic information. There are a few places where we give you an opportunity to provide us your personal information. This refers to information that lets us know the specifics of who you are. When you engage in certain activities on our web site, such as ordering a product, entering a contest or sweepstakes, filling out a survey, sending us feedback, requesting owners and parts manuals or registering your product online, we may ask you to provide certain information. If you choose to share any personal information with us, you will see that the amount and type of personal information we request depend on how you use our Web site. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, we may ask that you provide us personal information, such as your first and last name, mailing address (including zip code), email address, telephone and facsimile numbers, and other personal identifying information. When ordering products on our web site, you may be asked to provide a credit card number. Depending upon the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
The Way We Use Information
We may use your personal information for particular purposes such as processing your order or for marketing research and other marketing purposes and for providing you with the latest product and promotional information and other information that might be useful to you. We may use your personal information to deliver information to you and to contact you regarding administrative notices. We may share this information with Kaihui affiliates, dealers or other business partners to support your customer relationship with the Kaihui company. We must release your credit card information to the card-issuing bank to confirm payment for products purchased on our web site; release your address information to the delivery service to deliver products that you ordered; and provide order information to third parties that help us provide customer service. We will not give or sell this information to any other company for its use in marketing or solicitation.
Updating and Correcting Your Personal Information
You may access and correct your personal information by writing us at:
Kaihui
PO BOX 361 Newport, NSW, Australia
This email address is being protected from spambots. You need JavaScript enabled to view it.
- Please include your name, address, and/or email address when you contact us.
- We encourage you to promptly update your personal information if it changes.
Your Choice on Collection and Use of Your Information
We may, from time to time, send you mailings regarding our products and services. We will send you these mailings only if you indicated that you do not object to these offers. If you do not wish to receive further information from Kaihui you can send us an e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. and tell us that you do not want to receive future communications. You may ask to have the information on your account deleted or removed, however, because we keep track of past transactions, you cannot delete information associated with past transactions on our web site. In addition, it may be impossible to completely delete your information without some residual information because of backups.
We will encourage our service partners to adopt and post privacy policies. However, the use of your personal information by our service partners is governed by the privacy policies of those service partners, and is not subject to our control. The Kaihui Web site contains links to other non-Kaihui Web sites. Kaihui is not responsible for the privacy practices or the content of such Web sites and you should exercise your best judgement when sharing personal information on these Web sites.
Our Commitment to Security of Your Personal Information
We want you to have continuing trust in Kaihui and in our products and services and, so, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure your personal information.
In order to most efficiently serve you, credit card transactions and order fulfilment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through our web site cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.
By using this Web site you are agreeing to the terms of the Kaihui Privacy.
We reserve the right to modify our privacy policy as business needs require. We will post such changes on our Web site.
Kaihui Means 'Perfect Peak'.
It reflects the standard of our products and our drive to provide the surfing market with the quality they crave.
With designs that feature the best technology, Kaihui is the brand for surfers; bringing the best wetsuits, fashion, spirit and price to the market.
We are all about having fun – surfing as much as we can with the best equipment there is. Look out for our team rippin it up in the water!