Warranty

WARRANTY CLAIM POLICY

At Kaihui we pride ourselves on the highest quality construction and fit. The following warranties apply per product category, under normal recreational use and proper care, on material and workmanship from the original purchase date.

PRODUCT WARRANTIES PER PRODUCT CATEGORY

Wetsuits:
• 1 YEAR on all seams
• 1 YEAR on neoprene
*Subject to proper usage and care of the products*

*Knee Pads are not covered by warranty*

Apparel:
• 3 MONTHS
*Subject to proper usage and care of the products*

KAIHUI IS THE ONLY PARTY AUTHORIZED TO DETERMINE WARRANTY ELIGIBILITY.

THE FOLLOWING CIRCUMSTANCES WILL NOT BE COVERED UNDER WARRANTY:

• Self repair or alterations to products
• Warranty request without proof of purchase
• Wetsuits over 3 years from date of purchase
• Apparel over 3 months from date of purchase.

WARRANTY CLAIM PROCEDURE

To return a product under warranty, please follow the 5 easy steps below:
1. Complete the online claim form, making sure all required fields regarding your product are carefully and accurately completed.
2. Once your correct product information is confirmed, click the Submit Form button below. Print one copy to include in the box with your Kaihui product. It is also recommended that you make a clear copy of your dated proof of purchase (receipt) and include that copy in the box with your Kaihui product. If your are submitting claims for multiple Kaihui products, you will need to fill out a claim form for each product.
3. Fold your wetsuit so that the textured skin rubber on chest and back lays flat and is not creased. If a wetsuit is returned to Kaihui with creases in the textured skin, the material warranty will be voided. Always fold your wetsuit so that the front of the suit is facing up. All items must be CLEAN & DRY (inside and out), and ready to be worked on before sending to Kaihui.
4. Pack product in suitable packaging to ensure it is not damaged during shipping. Please write your claim # or #s on the outside of the box. Ship the package using a traceable source. Kaihui is not responsible for products lost or damaged in shipping.

You will receive a confirmation email immediately after filling out and submitting the below form. We will contact you when we have received your product to let you know the status of your warranty claim.

Customer Name
Ship to Address
City
State
Zip
Work Phone
Home/Mobile
Email Address
Confirm Email Address
Product
Product Colour
Date of Purchase
Description of Problem